What type of delivery?
Pick up & Drop off
Grocery Shopping & Delivery
Prescription Pick-up & Delivery
Check out the questions below that will help you scope any Helper task so you can show up prepared and tackle it with ease. We recommend to ask your customer these questions before a task:
What item(s) would you like delivered?
What are the pick-up and drop-off addresses?
Have the items already been purchased?
Will you be present during the drop-off? If not, how will I gain access?
General Tips:
Be prepared for a task. Proper preparation can save you time later on. Carefully read and get a clear understanding of your Client’s needs and expectations, and don’t be afraid to ask questions over the phone call either before or during the task.
Figure out the delivery vessel. Depending on how big the item is, will you carry it, put it in your backpack, travel with it on a bike, the train, or a car? Think through all of these alternatives to make sure you show up prepared for the task at hand.
Get approval on expenses. Make sure you confirm with the Client if they would like you to purchase any items for them, and that they agree that you will be reimbursed for the cost. This can help in case of any mix-ups later on. For any expense, please send the receipt to the Customer Support to make sure it’s legitimate.
Treat your delivery items with respect. Put yourself in your Client’s shoes and treat them and their delivery items with respect. If it is a cold item, maybe pack a chill bag with ice-packs, or if it’s fragile, make sure you handle it with care.