There are a variety of reasons that we might deactivate, or remove a Service Provider from the platform, from not meeting their contractual commitments, to not meeting their customers at the time they’ve agreed, to customer complaints about their behavior. Done brings value to Service Providers by creating and maintaining a platform that consistently attracts customers for their services. To ensure that the Done platform remains valuable for Service Providers, it’s important that customers using our platform are able to expect consistent, excellent service, and it’s our job to make sure the Service Providers we allow on the platform live up to their customers’ (and their contractual) expectations.
Service Provider understands that Done may temporarily deactivate Service Provider's profile on Done Platform in the event that:
Service Provider's repeated failure to complete a Job he or she has booked on the platform to the Service Requester’s satisfaction,
Multiple violations of safety standards,
Service Provider's failure to meet the applicable minimum rating,
If a Service Provider cancels the very first time job,
If cancels or reschedules two (2) or more Jobs he or she has claimed on less than 12 hours' notice prior to the applicable Job start time within any twenty-eight (28) day period.